Refund
退款政策
现行收费方式只有一次性积分包，没有订阅、没有月费。积分包按未使用情况处理退款；已停售的旧订阅按原规则处理。有订单问题请邮件联系，我们尽快处理。
Refund Policy
We only sell one-time credit packs — no subscriptions, no monthly fees. Credit packs are refunded based on unused credits; discontinued legacy subscriptions follow their original terms. Email us for order issues.
1. 积分包（现行）
- 积分包为一次性购买（$1.99 / $4.99 / $9.99），不自动续费，统一用于所有 AILatest 产品。
- 14 天无理由退款：购买后 14 天内且该笔积分尚未使用，可申请全额退款；退款后该笔积分作废。
- 已部分使用的积分包、或超过 14 天的购买，一般不退；AI 调用失败消耗的积分会自动退回余额。
- 重复扣款、支付差错，或因我们可控制的运营决定永久关闭服务时，核实后可退还未使用部分或提供等值权益。
2. 已停售的旧订阅（Pro / Max、中国区 365 天通行证）
- AILatest 已停止销售订阅与通行证；已开通的权益在到期前不变，到期后不再续费，账号保留已解锁的付费字段。
- 旧订阅的退款仍按购买时的规则处理：首次购买后 14 天内且未实质使用付费权益可全额退款；超过 14 天一般不退。
3. 试用
限时试用通常无需预留支付方式，试用结束自动回到 Free，不产生扣款，故无「试用退款」。
4. 重复扣款与差错
重复扣款或与展示价格不符的账单，核实后全额退回。
5. 如何申请
- 发邮件至 [email protected]，主题写「退款申请」。
- 写明注册邮箱与订单号（支付方收据上）。
- 我们通常 2 个工作日内确认；批准后退回原支付方式，到账时间取决于银行（常见 5–10 个工作日）。
6. 法定权利
本政策不限制你所在地消费者保护法赋予的不可放弃权利。积分说明见 积分定价。
1. Credit packs (current)
- Credit packs are one-time purchases ($1.99 / $4.99 / $9.99) with no automatic renewal, shared across every AILatest product.
- 14-day money-back: within 14 days of purchase, a pack whose credits are still unused can be fully refunded; refunded credits are removed.
- Partly used packs or purchases older than 14 days are generally non-refundable. Credits spent on failed AI calls are returned automatically.
- Duplicate charges, payment errors, or a permanent closure caused by an operational decision within our control may receive a refund of the unused part or equivalent credit after verification.
2. Discontinued legacy subscriptions (Pro / Max, China 365-day pass)
- AILatest no longer sells subscriptions or passes. Existing plans keep their benefits until they end and will not renew; paid fields stay unlocked on the account.
- Refunds for legacy plans follow the terms at purchase: full refund within 14 days of the first purchase if paid features were not materially used; generally non-refundable after 14 days.
3. Trials
Trials typically require no payment method and drop to Free without a charge—nothing to refund.
4. Billing errors
Duplicate charges or amounts that don’t match the listed price are refunded in full after verification.
5. How to request
- Email [email protected] with subject “Refund request”.
- Include account email and order number from the receipt.
- We confirm within ~2 business days; approved refunds return to the original method (banks often take 5–10 business days).
6. Statutory rights
Nothing here limits non-waivable consumer rights. Credits: Pricing.